You can cancel an order until it has not been dispatched from our warehouse. If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount within 10 working days.
If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies.
Made to Order
Due to the bespoke nature of our Made to Order products, we allow cancellation of our Made to Order products until you receive the confirmation of your order. The manufacturing process of the Made to Order product begins as soon as we receive your order, hence, we will not be able to cancel the order once we have confirmed the same.