Frequently Asked Questions
Do I need to register to shop?
It is recommended you register with us to shop. Registration with us helps speed up the ordering process for you and allows us to keep you informed about your orders and refund/exchange status through email.
By registering, will I automatically receive marketing emails from you?
Registering with us does not automatically subscribe you to our newsletter. If you wish to receive our newsletter just click on the subscribe link at the time of registration
What do I do if I have forgotten my password or my password does not work?
If you have forgotten your password, we will need to reset it for you. Please click on the forgot password link to reset your password.
Do I need to type my address every time I order?
Address once used will be saved in My Account -> Address book link. You can go to your Address Book and modify your default Shipping (delivery) address and Billing address.
You can also add more addresses using Add a new address button.
You can select any of the addresses instead of typing the shipping address while you are ordering
How do I place an order?
It is a simple process. All you need to do is to select the items you want to shop, enter your shipping address and payment information and this is enough. If you need any assistance give us a call.
How will my order be delivered to me?
Your order would be delivered through reputed courier companies at your doorstep.
How will I know if order is placed successfully?
Once your Order is successfully placed, you will receive a confirmation over email and text message from myurbancountry.com This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order online.
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally credited back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would endeavour to initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timeline for this will be 15 -21 days.
How do I check the status of my order?
Your order status is updated to you via emails and SMS at every step. Once your order is placed you would receive a SMS and an email with your order details. Again after your order is dispatched we send you a SMS with your tracking details. Please check your junk folders for the status of your order, if you don't see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.
I got a confirmation call for my order. Why is that?
You receive a confirmation call for your order to verify if there isn't any change with your order.
Can I place a bulk order for an item(s)?
In order to place a bulk order please click on the link (bulk order page link to be added) and the concerned team would get back to you.
I am placing an order as a gift to my friend. Will she receive the price tags and invoice?
Yes. As per our policy, we send the invoice along with the product. Tags are also left intact so that a product can be returned if the receiver has any problem with it.