Payment Policy

What payment methods do you accept?

1. We accept payments via Visa, MasterCard, Net banking and/or UPI.

2. We also accept payments via "Cash on Delivery" at the time of the delivery of the product subject to certain terms & conditions.

Is it safe to shop online using my Debit card or Credit Card?

All credit card, debit card, net banking and UPI transactions are processed over a secure encrypted connection. So no worries here!

What is the process for Cash On Delivery (COD) purchase?

When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

Is there a charge for Cash on Delivery purchases?

We will be charging a minimal amount of INR 50 on each COD order, in addition to the MRP of the product.

Is there a purchase limit for Cash on Delivery purchase?

Yes, Cash on Delivery option is available on purchases above INR 500 and upto INR 1999, beyond which purchases can only be made with prepaid options.

How can I pay if COD option is not available on my address?

If COD option is not available on your address you can always opt for various prepaid options like UPI, Net Banking or Credit/Debit Card.

Are there any hidden charges?

There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Urban Country. You pay only the amount that you see in your order summary.

What should I do if my payment fails?

1. In case of a payment failure, please retry ensuring:

Information passed on to payment gateway is accurate i.e. account details, billing address, password/pin/otp and that your Internet connection is not disrupted in the process.

2. If your account has been debited after a payment failure, it is normally credited back to your bank account within 7 business days. You can email us on customercare@myurbancountry.com or please give us a call with your order number for any clarification.

I see debit transactions in my Bank Statement from Urban Country but I have never shopped with Urban Country. What do I do?

1. If you see any charges on your credit/debit card for purchases made on Urban Country.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.

2. If you're still unable to recognize the charge, please report the unauthorized purchase within 5 working days of the transaction so that we can look into it. In case someone has fraudulently used your credit card/debit card or net banking, please report it to us and your bank immediately.

Why isn't COD available to me?

Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on all products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through UPI, Net Banking or Credit/Debit Card.

 
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