What is Urban Country's Shipping Policy?
Urban Country endeavours to deliver the shopped products at the earliest to its customers. We assure you that all due precautions are taken so that your package reaches you safely.
How long will my order take to arrive?
An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will inform you by email or phone call. However, Urban Country is not liable for any delays caused due to circumstances beyond our control.
Delivery 2-5 Business Days
For most cities, your order should reach your doorstep within 5 business days from the time it was confirmed with us. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. Also, in the event you have ordered from our Made to Order range along with our regular range, all the items will be shipped together within 10-14 days.
Delivery 10-14 Business Days for Made to Order Products
Due to their bespoke nature, our Made to Order products have an estimated delivery time of 10-14 business days from the time you receive our confirmation email/sms. Please note in the event you have also ordered an item from the regular range along with the Made to Order product, then both the items will be shipped together and the delivery time would be 10-14 business days.
In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners.
Can I expect delivery on all days of the week?
You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.
Why did I receive a partial Order?
Please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately so please don't worry your item is on its way.
In some instances, there could be an item in your order that may have failed our Quality Check, which is done prior to dispatch, and don't have an alternate QC passed item. In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s and have it delivered to you at the earliest opportunity unless cancelled by you.
In case we are unable to fulfill your purchase we will refund you the payment made towards that item.
How do I track my Order?
Email and sms are sent to you after the Order is shipped that contains the tracking number and name of the logistics provider.
Visit the website of the logistics provider and enter the tracking number for your shipment details.
I should have received my order by now but I haven't. What do I do?
If you have the tracking information ( reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you need further information, do give us a call with order number and we will assist you.